Last updated: April 2026 · Effective for all users of premiumrentals.com
1. Introduction
Premium Rentals ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit premiumrentals.com or make a reservation through our platform.
🔒 We never sell your personal information to third parties. Your data is used solely to facilitate your booking and improve your experience with Premium Rentals.
2. Information We Collect
2.1 Information You Provide Directly
When you make a reservation, submit a contact form, or sign up for our newsletter, we may collect:
- First and last name
- Email address and phone number
- Billing address
- Payment information (processed securely by Stripe — we never store raw card data)
- Guest count and reservation details
- Messages or special requests you send us
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including IP address, browser type, device type, pages visited, and referring website.
2.3 Property Surveillance Data
Our properties are equipped with exterior security cameras and interior noise/smoke detection devices. Exterior camera footage may be retained for security purposes. Interior monitoring is limited to noise and smoke level detection — no audio or video recording takes place inside the property.
3. How We Use Your Information
- Reservation processing: To confirm, manage, and fulfill your booking
- Payment processing: To charge your payment method via Stripe
- Guest communication: To send booking confirmations, check-in instructions, and access codes
- Customer support: To respond to inquiries and resolve issues
- Legal compliance: To comply with applicable laws and regulations
- Safety & security: To protect our properties, guests, and staff
- Marketing (with consent): To send newsletters and promotional offers if you have opted in
- Guesty PMS integration: To manage reservations within our property management system
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only as necessary with:
4.1 Service Providers
- Stripe: Payment processing
- Guesty: Property management system
- Supabase: Secure database hosting
- Vercel / Railway: Website and API hosting
- Google: Maps integration
- Podium: Customer communication platform
4.2 Property Owners
Relevant reservation details (name, dates, guest count) may be shared with the property owner as necessary for management of your stay. Payment details are never shared with property owners.
4.3 Legal Requirements
We may disclose your information if required to do so by law, court order, or government regulation.
5. Payment Security
All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. Premium Rentals never stores, processes, or has access to your raw credit card information. Stripe's privacy policy applies and can be reviewed at stripe.com/privacy.
6. Data Retention
- Reservation data: Retained for a minimum of 7 years for legal and accounting purposes
- Contact form submissions: Retained for up to 2 years
- Newsletter subscriptions: Retained until you unsubscribe
7. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we may use include essential cookies (required for the site to function), analytics cookies (to understand visitor behavior), and preference cookies (to remember your settings).
You can control cookie settings through your browser preferences.
8. Your Rights
Depending on your location, you may have the right to access, correct, delete, or port your personal data, and to opt out of marketing communications at any time. To exercise any of these rights, contact us at info@premiumrentals.com. We will respond within 30 days.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. Security
We implement industry-standard security measures including SSL/TLS encryption, secure database hosting, and PCI-DSS compliant payment processing. While we take reasonable steps to protect your information, no method of internet transmission is 100% secure.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes your acceptance of the updated policy.
12. Contact Us
- Email: info@premiumrentals.com
- Phone: 208-807-3302
- Mail: Premium Rentals, 3140 W Belltower Dr. Suite 100, Meridian, Idaho 83646